Our 30-Day Curator’s Guarantee
We understand that selecting home accents is a very personal process. A piece may look different in your lighting, or it simply may not fit the space as you envisioned. We stand behind the quality and design of our products and offer a straightforward return and exchange policy to ensure your complete satisfaction.
Return Eligibility
- Timeframe: You have 30 calendar days from the date of delivery to request a return.
- Condition: Items must be returned in their original, unused, and undamaged condition. All original packaging, protective wrapping, and labels must be intact.
- Non-Returnable Items: Due to the handcrafted nature and risk of damage, we cannot accept returns on clearance/sale items, custom-made pieces, or items that have been assembled or installed. Open-box items are considered final sale.
Initiating a Return
- Contact our customer care team to obtain a Return Merchandise Authorization (RMA) number.
- Carefully repack the item in its original packaging, using extra padding if necessary to prevent transit damage.
- Affix the prepaid return shipping label provided to you.
- Ship the package via the designated carrier. We recommend obtaining a tracking receipt for your records.
Refund Processing
Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution. Original outbound shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order. This ensures the quickest turnaround and guarantees stock availability for your preferred item.
Damaged or Defective Items
While we take great care in packaging, accidents can happen. If your vase, bowl, or accent piece arrives damaged, please notify us within 48 hours of delivery. Provide clear photographic evidence of the damage to the product and the shipping box. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge.